Policies

Policies & Guidelines

At Love Swimming With Miguel, we are committed to providing a smooth and enjoyable experience for all swimmers. Please review our policies regarding enrollment, attendance, cancellations, and billing.

Enrollment Policies

  • Paid Trial Lesson: Your first class is scheduled as a paid trial lesson, charged at the standard class rate.
  • Rescheduling: Trial lessons may be rescheduled once to the following week without penalty.
  • Trial Fee Policy: Once paid, the trial fee is non-refundable, but we’re happy to apply it toward another class.
  • Ongoing Enrollment: After your trial lesson, enrollment continues automatically. If you wish to pause or take a break, email [email protected] with at least 30 days’ notice.
  • Credits: Any issued credits will be applied toward future tuition.
  • Monthly Billing: Lessons are billed for the full month. If you plan to take vacation days, notify us before the 1st of the month to avoid charges for those days.
  • Holidays: Swimming on holidays is optional—you decide if you’d like to swim on those days.

At the Pool

  • Swimwear Guidelines: Please bring a towel, goggles, and any essential items. Avoid loose-fitting or baggy swimwear, as it can restrict movement.

Attendance & Cancellation Policy

  • We do not offer refunds or class credits for missed lessons.
  • To discontinue classes, provide written notice to [email protected] before the next billing cycle. Your registration will end before the 1st of the next month.
  • If we cancel a lesson due to teacher illness, facility issues, or other unforeseen circumstances, you will receive a credit. Notifications will be sent via text and email.
  • If your regular instructor is unavailable, we will arrange a substitute teacher for the lesson. No credits will be issued for substitute-taught classes.

Billing Policy

  • A $95 trial class fee is charged at the time of booking. If you continue, you will be billed for the remaining lessons in that month.
  • Tuition is charged on the 1st of each month for all scheduled lessons. Any outstanding balance is processed immediately.
  • Payments are accepted via credit or debit card, with a 3% processing fee applied to monthly dues.
  • In the event of a last-minute pool closure, you will receive a class credit, deducted from the following month’s tuition.
  • If a lesson is disrupted due to an accident in the pool, a credit will be issued only if the lesson is canceled within the first 15 minutes.
  • Class credits do not expire and can be applied toward future tuition. No refunds will be issued.

For any questions, reach out to us at [email protected].

Thank you for swimming with us!